| |
|
|
|
 |
Managed I-Net offers a standard basic monitoring and notification management package with the following categories :
Critical network and security device
- Monitoring includes polling critical devices such as Core routers, LAN switches,
WAN, DNS, wireless and servers regularly to determine status
- If the monitored device is down and after several configurable successive attempts, Managed I-Net will send notification alert and log the event
- Event logs can be reviewed via web portal service anytime, anywhere
Windows services
- Monitoring of windows services that run as background processes with no direct user interface and no logged-on user
- Agentless windows service monitoring using WMI helps to monitor either locally or across multiple servers on the network.
- Automatic actions such as restart, reboot machine or alerting system administrator can be performed whenever the services has been disrupted.
Exchange
- Monitoring of business operations such as mail and messaging systems
- Detect problem quickly, pin-point the exact point of failure
- Update health status of individual components
- Identify potential problem and performance degradations
Active Directory Monitoring
- Proactive monitoring helps to retain control of the environment
- Agentless monitoring
- Detect Active Directory problems quickly
- Pin-point the exact failure
- Real-time alerting - proactive response for problems
- Minimize Active Directory downtime
- Know the health of your Active Directory Server, inside out.
Threshold Settings & Alerts
- Key health parameters such as CPU, Memory and Media/Disk Space Utilization can be tracked and reviewed.
- Supports a wide range of offers, regardless of brands
- Enables monitoring of server environment remotely from desktop or laptop
- By identifying degradations early, it sends notification alerts quickly and avoids potential server/system downtime and service outages.
Service Request & Problem Management
- Initiate requests through helpdesk email, phone or web ticketing
- Creation & track service tickets (fault and service request)
through the web portal.
- Management reports – Service Tickets & History
- Every resolutions are captured and various types of issues are fed into the knowledge base, thus avoid knowledge block due to resource shuffling
- This issue-resolution repository serve as future reference and part of problem management process
|
|
|
| |
|
|
|
|
