Complementing Omni & Ready I-Net, Managed I-NET offers entire spectrum of IT infrastructure monitoring and management on Systems, Networks, Security and Microsoft Applications.  Critical devices such as network, security devices, servers, MS applications and services can be monitored remotely 24x7 365 days, around-the-clock.

Manage I-NET helps to verify the status and availability of critical components before problems arises. Furthermore, leveraging on Information Technology Infrastructure Library (ITIL) Version 3.0, the support team apply best practices to Incident Management, Event Management, Services & Requests Fulfillment, etc.

Operating from a dedicated Network Operation Center (NOC), the Helpdesk team of agents and engineers provide various IT services and support to end users and customers. The NOC are strictly monitored and only authorized personnels are allow entry. Security measures and alerts are in place to ensure full protection and full operations at all time.

Benefits of Managed I-Net

• Remote monitoring and management of critical devices
  24x7 365 days, around-the-clock, identify and prevent problems before they occur, minimizing their impact and preventing system downtime and potentially loss of revenue
  
  
• Tracking of health of individual components
  This identify potential problems and performance degradations before they turn into costly downtime
  
  
• Regular reports
  Provide information for trend analysis and manage resource scheduling and tracking for shared services and planning of preventive maintenance activities
  
  
• Provide flexibility in service requests
  In the form of helpdesk, web ticketing, hotline
  
  
• Web-based Shared Network Operation Center
  Enables monitoring by both Client’s designated personnel and I-Net Headquarter
  
  
• Free limited resources
  Standby I-NET NOC would be monitoring the IT system 24x7 365 days without the need for on-site monitoring resources